Exchange & Return Policy

We want you to feel confident and happy with your purchase from Carematics. That’s why we offer a transparent exchange and return policy.

Eligibility for Returns or Exchange:

• Request must be made within 7 days of order delivery.
• Product must be unused, unopened, and in original packaging.
• Products that are opened or tested cannot be returned due to hygiene & health concerns.

Damaged, Wrong or Defective Item?

• If you receive a broken, incorrect or expired product — email us within 24 hours of receiving the parcel at info@carematicsllc.com with clear photos and your order number.
• After our review, we will offer a free exchange or replacement.
• Refunds are only issued if the item is out of stock.

Important Conditions:

• Return shipping cost must be borne by the customer unless it's a wrong/damaged item.
• Clearance or sale items are not eligible for return or refund.

Skincare is a personal category; please double-check ingredients and usage suitability before ordering.